Program policies and rules

  1. Refund Policy: No refunds will be provided for headstart tennis programs except in cases of injury or other valid reasons approved by the club on a case-by-case basis.

  2. Payment Policy: All programs must be paid in full before the start of the first lesson. However, in cases of late joiners, prorated registration will be allowed.

  3. Rain/weather Cancellation Policy: In the event of cancellation due to weather, headstart tennis programs may be cancelled. In such cases, make-up lessons will be scheduled and credited within the headstart account.

  4. Bullying Policy: Bullying of any kind will not be tolerated amongst players in the headstart tennis programs. Strict action will be taken against any players found engaging in such behavior.

  5. Makeup Lesson Policy: Missed sessions may not guarantee a makeup lesson for the player. However, the headstart tennis club will make an effort to schedule make-up lessons for classes missed due to medical reasons.

  6. Coach Recommendations: The coaches have the right to suggest the most appropriate programs for players based on their assessment of the player's skills and availability of programs.

  7. Holidays and hours of operation: All Headstart programs are scheduled to run even on public holidays, unless notified of any cancellations due to holiday. 

Please note that this policy is subject to change at any time by the headstart tennis club. It is the responsibility of the participants to stay updated on any changes made to the policy.